There are four simple steps to flag negative reviews on Yellow Pages. You can take the below steps to report and have it removed by the Yellow Pages customer support team. Therefore, if you see a particularly nasty or unwarranted review about your business, don't despair. This is why it is important to keep an eye on what people are saying about your business online, including review sites like the Yellow Pages. Many customers will hesitate to purchase from a business that has negative online reviews because it's authentic proof that your business isn't as good as it claims to be.īad reviews have the power to ruin the online reputation you've spent years building. 2) Report bad or fake reviews to have them deletedĪs a business owner, you should be aware that any time a negative review about your business pops up on search engines like Google, you are likely to lose customers. If the reviewer doesn't respond or is unwilling to update their review even after a solution has been found, you may need to use option two - but only if the review is against Yellow Pages' guidelines. Then wait and hope they will not forget to edit their review. This means you need to respond constructively and professionally.Īddress the issue in the best possible way, and leave your contact details for future interactions if you don't have automatic preventative measures to avoid the same problem from arising. Note that you can't actually ask them directly to update their review. Leave your contact details if they need further assistance.Explain what measures you've taken to prevent the issue from happening again.If a review is negative (but not fake) then your review response should: If they're happy with the way you handled their issue, they may update the review and let the Yellow Pages support system delete the old review. You can reach out to the reviewer and try to resolve the problem they had. The second way is to contact Yellow Pages and have them remove the review on your behalf. ![]() The first way is to respond to the reviewer. There are two ways to remove your Yellow Pages reviews. If it were easy to remove reviews, all business owners would delete all their negative reviews and be left with positive, biased reviews, which again is not an accurate representation of the business. Even the author of the review cannot edit nor delete their own Yellow Pages reviews - it's that serious with Yellow Pages. You have to follow the guidelines given by Yellow Pages. ![]() But, it's not as simple as clicking delete on the reviews that you don't like. This brings us to the question, can you delete Yellow Pages reviews? Yes. But, you can't just log in to your business listing and start deleting reviews. If you've ever had to deal with a negative review on the Yellow Pages, you know just how frustrating it can be. Knowing how to delete online reviews is an invaluable skill to redeem your reputation. Not only do they make it difficult for potential customers to trust you, but they can also severely damage your online reputation. When it comes to your business, negative reviews can be a real thorn in your side.
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